Promoted additional services that add value to the customers current service package. Processed credit card transactions for MBTA Ride customers looking to add value to their Ride accounts. Managed high call volume with tact and professionalism Acted professionally and patiently when addressing negative customer feedback. Researched and explored answers and alternative solutions; implemented solutions, and referred escalated unresolved problems to senior management. Placed outbound follow-up calls to customers. Completed HIPAA training, Coaching Skills course, and Overcoming Challenging Service Situations course. Placed outbound follow-up calls to current and/or future customers to complete and submit an application. Handled all incoming and outgoing calls that are affiliated with college students who have student loans in a negative balance. Managed supervisor customer service calls effectively and efficiently in a complex, fast-paced and challenging call center environment. Adhered to company policies and governing laws while ensuring excellent customer experience. Provided accurate and appropriate information in response to customer inquiries Comprehended and deciphering callers' questions and concerns, and provide them with the appropriate information and service. Resolved customer questions and complaints regarding online and mobile banking, credit cards, loans and checking accounts. Scheduled service appointments for service, addressed and set up payment arrangements, collected funds and set up new accounts. Marketed product with up sales, placed orders and processed credit card transactions, implemented customer service skills to complete orders. * Resolved customer billing concerns, processed payments, set up new service and disconnect nonpayment accounts. Assisted customers with billing questions, offer customer promotional packages to new and existing clients. Maintained appropriate information for account holders Placed orders and corrected customer orders, expediting shipment when necessary. Answered customer inquires, completed transactions, activated cards, provided quality customer service, maintains call center database by entering information. Created new accounts, answered questions about billing, and set up payment arrangements when needed. Communicated product and service information, feature functionality and equipment usage. Handled all cash and credit card transactions with billing system and Salesforce.com. Prepared reports for upper level management of all divisions' related statistics associated with error and problem resolution. Processed phone orders and payments; Provided new customers complete information and product details on a daily basis. Provided answers to customer questions ranging from marketing & promotions to event planning, performances and menu selections. Instead, you need to listen patiently and respond calmly in order to diffuse situations and leave customers with a good impression. Provided assistance with product information and installation instructions. Dedicated Customer Service Representative who provides exceptional customer service through active listening and problem solving. Received a high volume of inbound calls from consumers inquiring about health insurance and The Maryland Health Exchange. Received inbound calls regarding military patient eligibility for care. Initiated and analyzed high bill customer account inquiries, also set payment arrangements by personal office contact. Conferred with customers regarding payment arrangements on accounts. Identified, researched and resolved customer personal information concerns using available resources. Performed data entry, credit application processing and customer service. Responded to NYC public inquiries and complaints using available resources and used questioning and listening skills to communicate effectively. Obtained customer information and entered into computer system for order processing. Collected customer feedback and made process changes to exceed customer satisfaction goals.Addressed customer service inquiries in a timely and accurate fashion. Researched required information using available resources. Utilized Data entry skills to input information into customer profiles. Researched and resolved customer billing and payment concerns. Channeled prospective clients to appropriate departments for refinancing and purchasing loans. Provided high-level customer service support by telephone, Internet email correspondence and customer chat support. Researched required information by using available resources, Provided prompt and courteous customer service Researched required information using available resources Assisted the customers with their queries and problems through phone. Performed basic clerical duties, such as typing, proofreading, accepting packages, scheduling appointments, and sorting mail. Answered telephone calls, handled customer s requests due to applying for credit cards, answered questions regarding multiple credit cards. Received inbound telephone calls from customers to schedule appointments for technical assistance. Defined strategy and business plan for Technical support department. Maintained accurate CRM records and captured customer feedback. Answered and transferred calls helped customers needs. Contributed to team efforts by making follow up and courtesy calls to clients and potential clients. Phones will ring off the hook, but being able to answer each call with the same amount of enthusiasm and positivity will create a good experience for every customer who crosses your path. Relayed to management any obstacles to efficient customer interaction with call center systems. While it might not be something you can immediately fix, simply understanding where customers are coming from can make an enormous difference. Educated customers on their phone service, processed credit card payments and made follow-up calls. Educated customers regarding product information, product availability, pricing and order status. Answered calls from customers and stores, inquiries regarding credit card transactions and refunds. Talk less, Listen more Provided product/service information by answering questions; offering assistance. But for this job, you’ll need to have the ability to retain what you read and learn and hear. Managed complex Medicare Medicaid billing entry and retrieval systems. Fulfilled exception processing in addition to primary duties while still maintaining top sales goals. Maintained HIPAA guidelines and regulations for working with secure information. Handled escalated customer questions and provided swift resolution. Represented the Electrolux brand as an ambassador by promoting the organization's positive ethics and values to build better customer loyalty. DEMONSTRATE STAYING POWER. Answered branch operational and new account documentation related questions or inquiries, providing problem resolutions. Maintained communication with Plant Engineering management to alleviate any construction that could potentially interfere with daily operations. Adhered to company policies and procedures. Performed data entry for corporation as pertaining to members demographic changes. Assisted customer's with the placement and management of orders, product inquiries, and general customer feedback/complaints. Exhibited appropriate actions to effectively control inbound telephone calls. Provided accurate information and assistance to customers. Completed the necessary follow-up actions to notify the appropriate departments of problems that could impact customer satisfaction. Provided customer support including problem resolution using multiple software applications. Conducted extensive data entry of customer information and sales transactions. Managed and maintained accurate records of customer orders and sales representatives' information. Answered telephone calls from potential customers who are responding to advertisements. Managed customer online accounts including security, troubleshooting and other electronic services. Answered all incoming calls Received in-bound calls from new or existing customers; ordered products; updated personal information; and resolved billing issues. Received emails including transferred sales from current and potential customers. Redirected misplaced calls to appropriate departments. Resolved problems by reaching and exploring answers and finding alternative solutions and escalating unresolved problems. Received inbound calls; displayed excellent interpersonal and communication skills. Received calls and e-mails from potential clients and handled in-take matter. Provided product/service information to customers. Resolved health insurance enrollment issues, including HMO, PPO, POS, and traditional health care plans. The most common important skills required by employers are Pharmacy, Outbound Calling, Inbound Calls, Medical Terminology, Medicaid, Health Insurance and Medicare. Updated financial and personal information, processed memberships and renewals, resolved customer issues. The ability to discuss complex information and present the company’s core message in a meaningful way is at the heart of the employee’s job. 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